"MXM has a strong opinion formed by decades of club operations and from working with Medallia on the quickly advancing best practices around Operational Customer Experience Management (OCEM)"

Blair McHaney: President and CEO of MXM, Medallia's Partner to the Health, Fitness and Wellness Industry.
The world needs more Excellence.

My Short Story

"MXM is a KNOWLEDGE TRANSFER company and we specialize ONLY in the fitness vertical. We also just happen to have the world's best technology to do this."
Educator, practitioner and student of Operational Customer Experience Management best practices. 

President of MXM. The exclusive partner of the Member Experience Metrics (MXM) customer experience management (CEM) system developed by Medallia exclusively for fitness centers.
Former VP of Strategic Initiatives in Silicon Valley at Medallia, Inc, a brilliant SaaS company rated number 1 for Customer Experience Management Software by Forrester Research. Great leadership, great technology and doing something special.
Some people claim to have multiple years of experience when they really have 1 year of experience repeated multiple times. I have over 36 years of experience...that means lots of screw-ups, lessons and growth.
That's decades of continuous learning as a journeyman carpenter, health club owner, bar and poker room owner, and Operational Customer Experience Management expert.

President of Confluence Fitness Partners, Inc. A small fitness company owning two Health Clubs (Worx-Your Workout Prescription) in Central Washington. Working hard to be the very best in the world. We are Member Experience experts.
Specialties: Owning the member experience (it's not about retention, it's about LOYALTY), team building, organizational design-structure-alignment around customer experience, culture change, strategic planning, accountability and execution, and I can still swing a hammer and build a house.
 
Brent E. Anderson: Chief Operating Officer, Club Works Inc.
How do I help our customers create loyalty with theirs?
As a gym owner, former Boeing attorney, and as a business entrepreneur I am passionate about customer experience and how it can make or break your bottom line. Knowing that we help businesses improve the customers’ experiences while having fun and enjoying the business side of business is why I keep doing what I do every day.
How do I like to spend my time outside of MXM?
I have too many hobbies to name but mostly I love to spend time with my daughters, my wife, and my dogs.

Engage Customers. Get Referrals.

Your customers love to be heard. MXM provides the tools to listen. In fact, customers who provide feedback are far more likely to recommend your business to others.
DEMO REQUEST
info@mxmetrics.com
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