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August 23, 2019
Customer Experience Management: The Proof is in the ROI

If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them to invest in and commit to a robust, long-term CX management practice? In a recent webinar, Medallia shared its approach to helping organizations quantify the financial linkage of their CX management […]

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August 23, 2019
Medallia Experience

Mon, Jun 3, 2019, 3:00 PM  Wed, Jun 5, 20194:00 PM Join Us! What you learn at Experience 2018 will help you develop, redefine, or fine-tune your CX journey, as winning companies race to make customer experience their key differentiator. Hear from the world’s leading brands over an inspiring few days of problem-solving and exchange. Network […]

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August 22, 2019
FitLife 2019 Summer Conference

Sun, Jul 14,2019. 4:30 PM - Tue, Jul 16,2019, 5:30 PM Mission: The mission of the FitLife Summer Conference is to create meaningful networking and educational opportunities for the owners, managers and staff of FitLife member clubs and the suppliers who support them.

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August 22, 2019
Club Solutions Retreat 2019

Wed, Sep 4, 2019, 4:00 PM - Fri, Sep 6, 2019, 5:00 PM Moderated by Blair McHaney, President of Club Works, the Club Solutions Leadership Retreat is the most prestigious and rewarding event to attend in the industry! What The Club Solutions Leadership Retreat is an exclusive peer collaboration event that brings together 50 health […]

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August 22, 2019
REX Roundtable

September 9th - 11th, 2019 in Houston Texas. A REX Roundtable is your personal, advisory board composed of 15-18 smart and successful CEOs who meet regularly to help each other improve the performance of their business and the quality of their personal lives. REX carefully crafts the chemistry of each Roundtable so there are no […]

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August 19, 2019
MotionSoft Tech Summit

September 16th, 2019 - September 18th, 2019 The Motionsoft Technology Summit is an immersive, high-energy conference for executives in the health and fitness industry.  The Summit brings the most innovative minds in technology in and around the fitness industry into a single space (and a single track) so you won't miss a thing. Experience two […]

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August 18, 2019
SIBEC Sports & Health Industry

Mon, Sep 23, 2019, 3:30 PM - Thu, Sep 26, 2019, 4:30 PM Event located at JW Marriott Tunrberry For 16 years, SIBEC has brought leading club and fitness operators and owners together with national and international suppliers in North America. SIBEC events are intimate, results-oriented business settings carefully orchestrated to deliver maximum results. Spend […]

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August 17, 2019
Club Industry Show 2019

Wed, Oct 9, 2019, 3:30 PM - Fri, Oct 11, 2019, 4:30 PM Event located at Hilton Chicago Explore New Products and Services The Club Industry Show exhibit hall brings together must-see exhibitors displaying innovative fitness products, technology and equipment. Experience the newest products, services and trends all in one venue. Why Attend? Here are […]

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August 16, 2019
Club Industry

October 9th - 11th, 2019 - Chicago IF YOU WANT TO GROW YOUR BUSINESS AND BUILD YOUR CAREER, THE CLUB INDUSTRY SHOW IS THE MUST-ATTEND EVENT FOR YOU AND YOUR TEAM. Commit to three days that will change the course of your health and wellness business. Commit to three days that will help advance your […]

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August 14, 2019
REX Roundtable

October 24th, 2019 - San Jose, California A REX Roundtable is your personal, advisory board composed of 15-18 smart and successful CEOs who meet regularly to help each other improve the performance of their business and the quality of their personal lives. REX carefully crafts the chemistry of each Roundtable so there are no competitors, […]

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August 13, 2019
FISA East

November 3rd - 6th, 2019 - Palm Beach, Florida The Fitness Industry Suppliers Association of North America is a 501(c) 3 non-profit organization. We provide market intelligence and unique events that enable our members to better understand the commercial sector and meet the needs of commercial facilities and their customers.

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August 13, 2019
REX Roundtable

November 5th - 6th, 2019 - New York City A REX Roundtable is your personal, advisory board composed of 15-18 smart and successful CEOs who meet regularly to help each other improve the performance of their business and the quality of their personal lives. REX carefully crafts the chemistry of each Roundtable so there are […]

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May 30, 2019
Exceptional Customer Service: A Simple Investment to Boost Retention

Member retention is always a huge concern for fitness business owners. Even when you’re regularly adding new members to your gym, you still need to focus on retaining and keeping the members that you have. Did you know that it costs six to seven times as much to win a new member as it does […]

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April 10, 2019
Medallia Earns a 100% in the Corporate Equality Index

Medallia is proud to announce that we received a perfect score of 100 on the 2019 Corporate Equality Index (CEI). The CEI is the nation’s premier benchmarking survey and report on corporate policies and practices related to LGBTQ workplace equality, administered by the Human Rights Campaign (HRC) Foundation. Medallia joins the ranks of over 560 […]

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March 4, 2019
Onboarding New Members

Once you have members signing up at you gym, you must ensure that the next step, the Member Onboarding Process, goes smoothly! Developing a frictionless onboarding strategy will maximize your member retention and improve your member experience. The most important time period in the membership lifecycle is the first four weeks, and you should be making contact frequently […]

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