Author: admin

March 23, 2020
MXM Idea Lab

(VIDEO TRANSCRIPTION): Hi there! Blair here, CEO of MXM, I’m in our Wenatchee location all by myself this morning. Monday the 23rdand this would be the day that we would be coming back from IHRSA, we are definitely looking forward to IHRSA next year. We should be telling you about all of our great new […]

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April 14, 2020
Beyond NPS (or even just getting good reviews)

(VIDEO TRANSCRIPTION): Hi, Blair here with MXM and with over 500 pieces of feedback on the shutdown for our own two clubs, Worx of Wenatchee Valley, we just sent a letter out last night to all members highlighting fifteen changes in policies, processes, procedures that we’re putting in place. Also posting that on our social […]

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December 22, 2019
FISA YMCA

May 4th - 6th, 2020, Coronado, CA Guests are senior fitness and/or operations executives from metro, urban and mid-tier YMCA groups WITH MULTIPLE BRANCHES. All guests are invited through a referral by a participating FISA member supplier or a YMCA colleague. Guests have P&L responsibility for equipment purchasing , fee-based programs and membership retention. The format combines one on one meetings, […]

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August 23, 2019
Customer Experience Management: The Proof is in the ROI

If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them to invest in and commit to a robust, long-term CX management practice? In a recent webinar, Medallia shared its approach to helping organizations quantify the financial linkage of their CX management […]

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Engage Members. Get Referrals.

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