Fitness Industry Best Practices

With Blair McHaney

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9/10/20

A BIT OF A RANT!

9/9/20

INNOVATION IS NOT INVENTION

9/8/20

KEY ELEMENTS OF INNOVATION

9/4/20

IHRSA INNOVATION SUMMIT, 9/17

9/1/20

BONUS TOPIC: STAFF FRIENDLINESS

8/31/2020

EXCUSE ME, I HAVE A RESERVATION...

8/28/2020

TBA

8/25/2020

OUR AIR IS THE BEST!

8/26/2020

YEAR ROUND OUTDOOR TRAINING!

8/25/2020

OUR AIR IS THE BEST!

8/24/2020

GLOBALLY, NATIONALLY AND IN YOUR HOMETOWN.

8/20/2020

COMMUNICATE THAT GYMS ARE SAFE!

8/17/2020

ADVANCED MEMBER PROFILING

8/14/2020

NOT JUST A SPIN. IT'S REALITY

8/13/2020

687 BABY BLANKETS

8/11/2020

tHE FINAL NUMBERS...V2V RATIO

8/7/2020

LESS THAN 5 OCCURRENCES PER 1000,000 VISITS!

8/6/2020

MXM REVIEW GENERATOR

8/5/2020

3 ROI TOOLS TO START THE THAW

8/4/2020

BATTLE ON ALL FRONTS!

8/3/2020

#gymsaresafe (JUST CHECK THE NUMBERS)

7/31/2020

VISITS TO VIRUS UPDATE

7/29/20

FORM AN ALLIANCE OR JOIN ONE

7/28/2020

VISITS TO VIRUS UPDATE

7/24/20

WA PHASE ROLLBACKS AND VISITS TO VIRUS RATION

7/23/2020

VISITS TO VIRUS UPDATE

7/22/20

WE NEED MORE PARTICIPATION

7/21/2020

THE INDUSTRY NEEDS YOUR HELP!

7/20/20

VISITS TO VIRUS REGISTRY - SIGN UP NOW!

7/15/2020

NORTH AMERICAN VISITS TO VIRUS REGISTRY

7/16/20

TRACKING COVID-19

7/15/2020

CUSTOMER SERVICE VS EXPERIENCE

7/13/20

TPIFOMIM

7/9/2020

HEALTH CLUB DATA SUPPORTS REOPENING

7/6/20

VOLUNTEER COMMITMENTS

7/3/2020

HAVE FUN AND BE EXCELLENT!

7/1/2020

SPEAK UP!!

6/30/2020

HELP AND BE HELPED

6/29/2020

FREEDOM TO CHALLENGE PROCESS, POLICY OR SYSTEM

6/26/2020

THE POWER OF YES!!

6/23/2020

THE 5TH EDITION

6/22/2020

M&M CARDS

6/19/2020

THE LAST DETAILS

6/18/2020

IMPACT ROI WITH MXM

6/17/20

BEST AND NEXT PRACTICES

6/16/20

IF YOU ARE NOT, YOU SHOULD

6/15/20

PHASE 1.5 WHAT?

6/12/20

1,266 DAYS

6/11/20

CANARIES IN THE MINE SHAFT

6/10/20

REAL CUSTOMER EXAMPLE

6/9/20

TWO STRATEGIES FOR DEALING WITH VUCA

6/8/20

A MORE AGILE APPROACH TO BUSINESS

6/5/20

IF YOU WANT TO SING, SING!

6/4/20

V.U.C.A.

6/3/20

STRONG BELIEFS FORMED MXM

6/2/20

INNOVATE ON 'CODES OF CONDUCT'

6/1/20

STEVEN A. SMITH & MARCUS SPEARS ON RIOTS....

5/29/20

SOCIAL PROPRIOCEPTION

5/27/20

A PERMANENT IMPRINT

5/26/20

RESPONDING TO MEMBER FEEDBACK

5/22/20

TBA

5/21/20

3 WAYS TO CREATE CHANGE

5/20/20

INPUTS OF INCREASING 
MEMBER LOYALTY

5/19/20

pREDICTABILITY IRRATIONAL

5/18/20

THREE WAYS TO IMPACT YOUR NPS

5/15/20

REOPENING HAS BEGUN!

5/14/20

DAY ONE...CUSTOMER ONE!

5/13/20

DEMYSTIFYING THE MEMBER EXPERIENCE

5/12/20

BE THE CUSTOMER EXPERIENCE BENCHMARK

5/11/20

tHREE WAYS TO IMPROVE EXPERIENCE

5/8/20

ARE YOUR POLICIES FOR YOUR MEMBERS?

5/7/20

EXPERIENCE IS THE LEADING INDICATOR!

5/6/20

RESTART FEEDBACK SYSTEM

5/5/20

UNDERSTAND WHY YOUR 
 MEMBER HIRED YOU

5/4/20

35% OF MEMBERS ARE SAYING...

5/1/20

UNDERSTAND WHY YOUR 
 MEMBER HIRED YOU

4/30/20

'JOBS TO BE DONE' - AFICIONADO

4/29/20

2 IDEAS FROM TOP CLUB OPERATORS

4/28/20

LIGHT SPEED LEARNING

4/27/20

yOUR CUSTOMER VOICE IS POWERFUL!

4/24/20

NO HUGS, NO HANDSHAKES, NO SMILES

4/23/20

JOURNEY MAPPING (DON'T JUST USE 
A WHITEBOARD!!)

4/22/20

STRATEGY #5: BEST IN CLASS? HOW WILL THEY KNOW?

4/21/20

STRATEGY #4: GET THAT HAND SANITIZER EVERYWHERE!!!

4/20/20

STRATEGY #3:  YOUR NEW PROCESS AND POLICIES MUST BE EVERYWHERE!

4/17/20

STRATEGY #2: EVERY STAFF MEMBER MUST BE A COMPLIANCE AMBASSADOR

4/16/20

STRATEGY #1: EVERY MEMBER MUST BECOME AN EXTENSION OF HOUSEKEEPING

4/15/20

5 KEY IMPROVEMENTS 
NEEDED TO REOPEN

4/14/20

BEYOND NPS 

4/13/20

YOUR NEW VALUE ADDED PROGRAM

4/10/20

200 CLUBS AND COUNTING!

4/9/20

4 LAYERS OF VALUE

4/8/20

COMPLIANCE ABASSADORS

4/7/20

VOICE OF CUSTOMER

4/6/20

THE LOUDEST NOISE

4/3/20

MESSAGE TO THE FITNESS INDUSTRY

4/2/20

TIME TO UP THE ANTE

4/1/20

WEBINAR ON FRIDAY!

3/31/20

DON'T BE AFRAID

3/30/20

RESET OF THE FITNESS INDUSTRY

3/28/20

FREE SURVEY FOR THE INDUSTRY

3/27/20

LETS SUPPORT IHRSA

3/26/20

SHUTDOWN SURVEY

3/25/20

JOURNEY MAPPING POST COVID-19

3/24/20

TOP MEMBER FEEDBACK THEMES

3/23/20

MXM IDEA LAB

3/20/20

LETS SURVIVE COVID-19

3/19/20

MXM IS HERE TO HELP

3/18/20

SOCIAL PROXIMATING

Engage Members. Get Referrals.

Your members love to be heard. MXM provides the tools to listen. In fact, members who provide feedback are far more likely to recommend your business to others.
REQUEST A DEMO TODAY!
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