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OUR CREW

Meet the Team

How do I help our customers create loyalty with theirs?
I help our customers by providing timely support and help them to get the answers they need any time they have questions. Our team is focused on providing stellar customer experiences so our customers can focus on doing the same for theirs.

How do I like to spend my time outside of MXM?
I love to play with my family and four-legged animals! From playing in the snow on skis (both alpine and XC) to rafting whitewater down the rivers, hiking, riding horses, biking and swimming in beautiful Lake Chelan are some of my favorite past times.

MAC LANPHERE

Program Solutions
509.888.5636
mac@mxmetrics.com

MEG DAVENPORT

Manager & Customer Support
Wenatchee, WA.
509.888.5636
meagan@mxmetrics.com
How do I help our customers create loyalty with theirs?
I am a tech enthusiast with a degree in architecture, lots of experience in the graphics and animation field, and love to problem solve. I joined the MXM team in 2018 and assist with platform support, data coordination and overall system improvements. 

How do I like to spend my time outside of MXM?
I love spending time with my wife, my daughter, & our cat. We love just being outdoors and enjoying this amazing valley.
How do I help our customers create loyalty with theirs?
I love my job! After over 18 years as GM for 2 successful (NPS) clubs, I bring that knowledge and experience to our customers. Our passion for the fitness business is shared with all of our customers and we take pride in helping their members experience fitness in a business that is friendly, clean, and where the member is number one.

How do I like to spend my time outside of MXM?
Although I am an empty nester, I love spending time with my kids as much as possible. My hubs and I enjoy the outdoors (his passion is anything involving a motor, mine is anything that requires muscle & lung power) by taking Moto on hikes (snow & dirt), playing on the river, & just being outside. Our other time is spent working out and trying to stay on top of the MyZone leaderboard.

JENNY HYMER

VP of Customer Loyalty
Wenatchee, WA.
509-630-0138
jenny@mxmetrics.com
How Do I help our customers create loyalty with theirs? I am passionate about empowering our customers to improve the member experience. The ultimate goal is to make the experience in fitness the best it can possibly be so that more people find themselves looking forward to moving more, feeling better and having more fun!

How do I like to spend my time outside of MXM?
I enjoy live music, trivia and theatre. I also find joy in walking my dog and trying to keep up with my three 17-year-old daughters.

MISTI GOLD-MOTT

Program Solutions Director
509.293.2989
misti@mxmetrics.com

MOTO

Director of Human Emotions
Learn Your Club's NPS - MXM - Member Experience Management Software
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