Imagine a system that makes it easy to track all your customers’ experiences and feedback. A system that, instead of generating reports, offers real time analytics tailored to every person in your organization — from the C-suite through to the frontline. A system that makes sure that everyone knows exactly what they need to do to improve the customer experience. A system that’ll make your customers love your business.
We will help you...
Improve member retention.
Get leading indications of trouble ahead.
Reduce member acquisition cost.
Improve relationship capital.
Identify coaching opportunities where staff falls short.
Discover areas of competitive advantage.
Reward and recognize staff for excellence.
Track the impact of changes you make.
Benchmark your performance against other clubs.
See what's important at a glance.
MXM's compelling, intuitive format promotes situational awareness and helps you get things done by surfacing important trends and exceptions. Easily drill-down with just a couple of clicks. It should be simple to find the data you want. We make it easy.
It's time to employ an Operational Customer Experience Management system (OCEM)! Use MXM to capture feedback from all your members. Then watch as that data transforms into actionable insights. It will take your whole team to improve the member experience so give them the information they need. MXM can deliver it.