MXM is a software-as-a-service application that leverages the Medallia platform to bring all your member experience management and reporting into a single application for the fitness industry.
How It Works
MXM makes secure, authenticated requests against MBO’s API to obtain data on members with recent visits. MXM will never update information on your Mindbody application, we are read-only for all aspects of the application. Demographic data is stored with each piece of feedback, securely on Medallia surveys, for reporting purposed only.
Automates the collection of active members for collecting feedback at optimal intervals.
Adds critical demographic information to survey records for benchmark and cohort analysis.
Read and reply to feedback from within the application.
Real-time analysis by artificial intelligence of the text in feedback comments to quickly find areas of interest.
Engage Members. Get Referrals.
Your members love to be heard. MXM provides the tools to listen. In fact, members who provide feedback are far more likely to recommend your business to others.