2023 Five Nine's Winners

Award Methodology

Each award winner must achieve an average score of 9 or higher in at least 5-member feedback categories. Five 9’s (99.999%) is the nearly unreachable standard of excellence for software uptime. We adopted a similar measurement as the standard of excellence for member experience in the fitness industry.

MXM selected the winners based upon two criteria: 

  • The club must have had a statistically significant number of feedback responses during the last 6 months of 2023. 
  • The club must achieve a trailing 6-month average score of 9.0 in four critical experience categories and one flex category.

The critical experience categories are: 

  • Front Desk Staff Friendliness
  • Overall Staff Friendliness  
  • Gym/Club Cleanliness  
  • Likelihood to Recommend 

 The flex categories are: 

  • Equipment Condition  
  • Locker Room/Showers  
  • Staff Assistance  
  • Group Exercise/Fitness Classes  
  • Personal Training Services  

2023 Five 9's Winners

212 Fitness
5 Bridges Health & Fitness
ACAC Eagleview
Active Wellness Center Petaluma
Advocate Condell Centre Club - Libertyville
Avila Bay Athletic Club & Spa
Beacon Health & Fitness - Elkhart
Beacon Health & Fitness - Granger
BFit East
BFit Newburgh
BFit North
Carle Health & Fitness Center
Club Fit Jefferson Valley
Cooper Fitness Center
Corewell Health - Health and Wellness Center
Cross Gates Family Fitness - Gause Blvd
Elite Health & Fitness


Franklin Health & Fitness

Harbor Square Athletic Club


LifeWorks of Southwest General

Memorial Athletic Club

Murphy Health & Fitness

NW Women's Fitness

Ohio State Health and Fitness Center

Planet Fitness - Sumter


Saco Sport & Fitness

Stafford Hills Club

The Aurora Wellness Center

Universal Athletic Club

Waverley Oaks Athletic Club

Westlake Athletic Club

Congratulations to our 2023 Award Winners!

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