2023 Five Nine's Winners

Award Methodology

Each award winner must achieve an average score of 9 or higher in at least 5-member feedback categories. Five 9’s (99.999%) is the nearly unreachable standard of excellence for software uptime. We adopted a similar measurement as the standard of excellence for member experience in the fitness industry.

MXM selected the winners based upon two criteria:

The club must have had a statistically significant number of feedback responses during the last 6 months of 2023.
The club must achieve a trailing 6-month average score of 9.0 in four critical experience categories and one flex category.

The critical experience categories are:

Front Desk Staff Friendliness
Overall Staff Friendliness 
Gym/Club Cleanliness 
Likelihood to Recommend

The flex categories are:

Equipment Condition 
Locker Room/Showers 
Staff Assistance 
Group Exercise/Fitness Classes 
Personal Training Services

2023 Five 9's Winners

212 Fitness

5 Bridges Health & Fitness

ACAC Eagleview

Active Wellness Center Petaluma

Advocate Condell Centre Club - Libertyville

Avila Bay Athletic Club & Spa

Beacon Health & Fitness - Elkhart

Beacon Health & Fitness - Granger

BFit East

BFit Newburgh

BFit North

Carle Health & Fitness Center

Club Fit Jefferson Valley

Cooper Fitness Center

Corewell Health - Health and Wellness Center

Cross Gates Family Fitness - Gause Blvd

Elite Health & Fitness

Franklin Health & Fitness

Harbor Square Athletic Club

Kinective

LifeWorks of Southwest General

Memorial Athletic Club

Murphy Health & Fitness

NW Women's Fitness

Ohio State Health and Fitness Center

Planet Fitness - Sumter

Pulse

Saco Sport & Fitness

Stafford Hills Club

The Aurora Wellness Center

Universal Athletic Club

Waverley Oaks Athletic Club

Westlake Athletic Club

Congratulations to our 2023 Award Winners!