2021 Five Nine Winners!

Award Methodology

Each award winner has achieved an average score of 9 or higher in at least 5-member feedback categories. Five 9’s (99.999%) is the nearly unreachable standard of excellence for software uptime. We adopted a similar measurement as the standard of excellence for member experience
in the fitness industry.

MXM selected the winners based upon two criteria: 

  • The club must have had a statistically significant number of feedback responses during the last 6 months of 2021. 
  • The club must achieve a trailing 6-month average score of 9.0 in four critical experience categories and one flex category. 

The critical experience categories are: 

  • Front Desk Staff Friendliness  
  • Overall Staff Friendliness  
  • Gym/Club Cleanliness  
  • Likelihood to Recommend 

 The flex categories are: 

  • Equipment Condition  
  • Locker Room/Showers  
  • Staff Assistance  
  • Group Exercise/Fitness Classes  
  • Personal Training Services  

2021 Five Nine Winners

North America


5 Bridges Health & Fitness
acac Eagleview
acac Short Pump
acac West Chester
Avila Bay Athletic Club & Spa
Baptist Health/Milestone Wellness Center
Beaumont Health Club
BFit by Bob's East
BFit by Bob's Newburgh
BFit by Bob's West
Carle Health & Fitness Center
Cooper Fitness Center
Corpus Christi Athletic Club
Elite Health & Fitness
Gainesville Health & Fitness - Main Center
Gainesville Health & Fitness - Tioga
Gainesville Health & Fitness - Women's Center

Harbor Square Athletic Club
LifeWorks of Southwest General
Mercy Healthplex - West Clermont
NW Women's Fitness
Ohio State Health and Fitness Center
Saco Sport & Fitness
Universal Athletic Club
Upper Valley Aquatic Center
Waverley Oaks Athletic Club
Western Racquet & Fitness Club
Westlake Athletic Club
Workout Anytime Greeneville
Zone Health & Fitness East
Zone Health & Fitness West


Bluefit - Dourados
Carpe Diem Academia
Cia Athletica Studio 5
Competition Academia - Higienópolis
Competition Academia - Paulista
Let's Fit Morumbi Sul
Let's Fit Santo Amaro
Position Premium Gym - São Dimas
Premiere Training Gym

Congratulations to our 2021 Award Winners!

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