If you've been following along with the "There's Money in Your Member Experience" webinar series, you should be growing familiar with "The Money-On Framework."
Well, now we take it a step further and align the framework with "The Inside Out" approach to operational alignment.
Stay tuned for more details.
If you're ready to use "The Money Framework," CLICK HERE to see the technology we use to drive the process of soliciting feedback that Pays. You. Back!
Sign up now to reserve your seat! We'll follow up with more details & content to share in the coming days.
Customer Experience Management business as a student, teacher and practitioner, and in technology as the (former) VP of Strategic Initiatives for Medallia. As CEO of the company I LOVE to teach best practices, learn “next” practices and to innovate on everything in club organizations. That is the virtuous cycle that keeps us moving forward and keep our customers on the leading edge for member experience and building loyalty.
My experience is driven by the 18 years I spent working as the General Manager for two successful (NPS) health clubs. My passion for this industry is what helps me connect with MXMetrics customers who are trying to create a great Member Experience at their clubs.