2022 Five Nine Winners

Award Methodology

Each award winner has achieved an average score of 9 or higher in at least 5-member feedback categories. Five 9’s (99.999%) is the nearly unreachable standard of excellence for software uptime. We adopted a similar measurement as the standard of excellence for member experience
in the fitness industry.

MXM selected the winners based upon two criteria: 

  • The club must have had a statistically significant number of feedback responses during the last 6 months of 2021. 
  • The club must achieve a trailing 6-month average score of 9.0 in four critical experience categories and one flex category. 

The critical experience categories are: 

  • Front Desk Staff Friendliness  
  • Overall Staff Friendliness  
  • Gym/Club Cleanliness  
  • Likelihood to Recommend 

 The flex categories are: 

  • Equipment Condition  
  • Locker Room/Showers  
  • Staff Assistance  
  • Group Exercise/Fitness Classes  
  • Personal Training Services  

2022 Five 9's Winners

North America

Repeat Winners

5 Bridges Health & Fitness
Avila Bay Athletic Club & Spa
Baptist Health/Milestone Wellness Center
Beaumont Health Club
BFit East
Carle Health & Fitness Center
Cooper Fitness Center
Elite Health & Fitness
Gainesville Health & Fitness - Women's Center
Harbor Square Athletic Club
LifeWorks of Southwest General
Mercy Healthplex - West Clermont
NW Women's Fitness
Ohio State Health and Fitness Center
Saco Sport & Fitness
Universal Athletic Club
Upper Valley Aquatic Center
Waverley Oaks Athletic Club
Western Racquet & Fitness Club
Westlake Athletic Club
Zone Health & Fitness West

First-time winners

Beacon Health & Fitness - Granger
Clayton Health & Fitness
ClubHaus Fitness at Mount Sequoyah
ClubHaus Fitness Little Rock
Cross Gates Family Fitness - Gause Blvd
Cross Gates Family Fitness - Pontchartrain
Fitness Depot Ellisville
HiTONE Fitness - Irmo
HiTONE Fitness - Lake City
HiTONE Fitness - South Congaree
HiTONE Fitness - St. Augustine
IMPACT ZONE Fitness and Sports Performance
Longevity Club
Memorial Athletic Club
Merritt Clubs - Buckingham
Murphy Health & Fitness
Orchard Hills Athletic Club
Sequoia Wellness
The Fort Athletic Club
Workout Anytime North Hampton
Workout Anytime Palm Bay
Workout Anytime Plano
Workout Anytime Terrell
Workout Anytime Venice
Worx Eastmont
Worx Wenatchee


Repeat Winners

Carpe Diem Academia
Competition Academia - Paulista
Let's Fit Morumbi Sul
Let's Fit Santo Amaro
Position Premium Gym - São Dimas
Premiere Training Gym

First-time winners

Cia Athletica ANF
Cia Athletica Barra
Cia Athletica BSB
Les Cinq Gym
Malhart Academia
Position Premium Gym - Jequitibá
Raquel Nataçao

Congratulations to our 2022 Award Winners!

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