VIDEO LIBRARY

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SERVICE RECOVERY...SORRY DOESN'T CUT IT

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MEASURING MEMBER EXPERIENCE

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FRONT DESK IMPACTING THE ENTIRE EXPERIENCE

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THE PERSONAL TRAINERS MEMBER EXPERIENCE TOOLBOX

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MEET GENERATION CX - THE MEMBER EXPERIENCE MOVEMENT

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FRONT LINE EXCELLENCE - THE 8 DISCIPLINES OF THE MOST ENGAGEING FRONT LINES

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RETENTION BY DESIGN

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SOCIAL PROPRIOCEPTION HD

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DON'T JUST RETAIN - RECRUIT AND CROSS SELL!

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WHY EMPLOYEE PROGRAMS?

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Optimizing your Operational Member Experience Management (OMEM)

In this 6-part video series, we discuss key strategies for improving your OMEM

Engage Members. Get Referrals.

Your members love to be heard. MXM provides the tools to listen. In fact, members who provide feedback are far more likely to recommend your business to others.
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