VIDEO LIBRARY

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SERVICE RECOVERY...SORRY DOESN'T CUT IT

MEASURING MEMBER EXPERIENCE

FRONT DESK IMPACTING THE ENTIRE EXPERIENCE

THE PERSONAL TRAINERS MEMBER EXPERIENCE TOOLBOX

MEET GENERATION CX - THE MEMBER EXPERIENCE MOVEMENT

FRONT LINE EXCELLENCE - THE 8 DISCIPLINES OF THE MOST ENGAGING FRONT LINES

RETENTION BY DESIGN

SOCIAL PROPRIOCEPTION HD

DON'T JUST RETAIN - RECRUIT AND CROSS SELL!

Optimizing your Operational Member Experience Management (OMEM)

In this 6-part video series, we discuss key strategies for improving your OMEM
Learn Your Club's NPS - MXM - Member Experience Management Software
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