Don't Fly Blind.

Know How Your Members Are Feeling.... Totally FREE!

Your members have new fears and expectations. As you reopen, how do they feel? What are their concerns? How are they perceiving your new cleaning and operational practices? This system captures how they’re feeling and we make it super easy for you to use, see the feedback, and incredibly easy to respond. Since club finances have been stretched to the brink, we are making the Reopen Feedback System available for FREE as a service to the industry.
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As Of September 25th, 2020...

137,330

Feedback System
Responses

IT STARTS WITH A BEST PRACTICE SURVEY
TO CAPTURE YOUR MEMBERS' FEEDBACK

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Specific to re-open concerns
Informed by 125,000+ responses to our Shutdown Survey
Highly actionable
Standardized and benchmarkable
Produced, proven and ready to go
Delivered and processed automatically, no staff time required
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TRACK YOUR MEMBERS' PULSE
USING EASY DASHBOARD VIEWS

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A tickertape response view from your most recent visiting members
Easy to use dials of key metrics
Red / Yellow / Green color coding
Recent customer comments
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EASILY SEE HOW SCORES COMPARE

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Trends for each main metric
Color-coded distributions
Drill into key segments
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POWERFUL TEXT ANALYTICS 
AUTOMATICALLY PULL OUT KEY THEMES

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World-class text analytics derive key themes using natural language processing
  Drill into themes to see a deeper and deeper level of refinement
Read Comments for each theme and understand your members' attitudes...in just minutes
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"The feedback received from the membership is invaluable. One of the shockers was how upset our members were at other members for not wiping down equipment after use. The other part of this which is huge is that they want to know how we are going to hold other members accountable for cleaning. Needless to say that because of this feedback, we are making changes to our plans and changes to our employee training moving forward. Thank you SO much and thank you for making it FREE! 
You guys ROCK!

Karen M. Raisch-Siegel, MS, FABC

Executive Director, LifeWorks of Southwest General
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