“Drill into” any score to see the actual responses
Look at these distributions for any segment of your member population
Export data for other analysis
Text Analytics Reveals Key Themes & Sentiment
Go beyond simple keyword identification to identify the themes and sentiment within your member feedback
Sort through thousands of comments to identify the most meaningful insights from your members
Understand what your members love and what they don't
Use advanced AI-based Machine Learning to automatically identify emerging themes
Crazy Powerful, Yet Easy, Filtering Shows Results for Any and All Segments
Our un-flashy super-power - the ability to filter by any combination of member dimensions, both member profile data from your MMS and response data, with results appearing in under a second
Lets you find key subsegments for sales & marketing outreach
Shows you how key member segments feel
Explore your data at the speed of thought
Filters apply to all other reporting views, so you see those insights for every segment
Identify Key Problems
Regression-based Key Driver Analytics
Shows which performance factors are Key Strengths and Weaknesses based on how much they drive Member Loyalty
Separates out low-score factors that don’t have much impact
Enables your team to focus improvement efforts on the factors that matter most
Shows Your Most Important Problems
The survey asks “have you had a problem”
If ”yes”, the member is prompted to share more details
Reporting shows you the distribution and enables you to drill in to drive improvements
Also view for any member segment
Member Sentiment Insights that Helps You Improve the Member Journey
Identifies member experience with each key journey they go through, as they use your club
Drill into key insights that show you how to improve each journey and overall loyalty
Stay Ahead of the Competition
See How Each of Your Clubs Compare To Local Rivals on Google & Facebook
Automatically pulls in reviews for your club AND local competitors
Measures the performance of your club
Displays the results of your key competitors
Enables you to track, drill down, and improve process & experience
Generate Reviews and Leads By Asking The Right Way At the Right Time
Prompt respondents to leave you reviews
One company increased review volume 7X
Asks all members to provide a referral to a friend
Many clubs generate dozens of extremely high quality leads per month
Easy & Powerful Mobile App For Both Viewing and Engaging With Member Feedback
Want to see your latest NPS score? It’s on the app
Want to see recent satisfaction for a particular club? It’s on the app
Want to see where any club ranks? It’s on the app
Want to find positive feedback to send to a staff member before a visit? You’ll find it on the app
Want to reply to member feedback without logging in on your main computer? You can Read and Reply right from the app.
The best way to learn more about how the Member Experience Management Platform can transform your club is by experiencing it for yourself.
