Five 9's Winners: See the Top Performing Clubs of 2023!
To be a Five 9s Award winner, you need to have an industry-best Member Experience. It’s not easy to win a Five 9s Award, as you need to score a nine in at least five categories - all of the requirements are listed below. MXMetrics selected the winners based upon two criteria: The club must […]
Life as a Gym Operator is as competitive as ever. With new clubs, new programming, new amenities, new communities, more customization - trying to acquire and/or keep a member can be more difficult. Not to mention all of the internal functions an operator has to manage on a daily basis. While it’s hard, it’s not […]
Feedback from your members is invaluable. When you want to create a great Member Experience, and to use feedback to better your operations, it is critical that you solicit it by inviting members to share. Getting feedback from your members is not the same as a review left on a Google Business or Yelp. When […]
Episode 1 of the “There’s Money in Your Member Experience” Webinar Series is in the books and we are thrilled with how it turned out (full video below). Herb Lipsman, General Manager of the Riverbend Club and The Reserve at Lake Travis and MXMetrics CEO Blair McHaney spent ~40 minutes going through a handful of […]
Guest Author: Bill McBride, President & CEO at Active Wellness Of course, being a technology company built specifically for the fitness industry means that we believe strongly that gyms should embrace technology as a way to improve business outcomes and processes. Fitness Industry expert Bill McBride, President & CEO at Active Wellness, recently gave a […]
Club operators know that image is everything. It’s arguably more important today than it’s ever been before. Your brand is tied to its image, and its image is tied to your Member Experience. The way your members -- and the rest of the community -- view your gym has a huge impact on the success […]
The fitness industry today is completely different from what it was in 2019 and what it will be in 2022. Rapid changes have hit our industry non-stop- but now we’re on an upward trajectory. To better understand these changes and how our industry will continue to evolve, Blair McHaney, President and CEO of MXMetrics and […]
Both individual Clubs and dedicated fitness members have experienced setbacks since the outbreak of the COVID-19 pandemic. Now, as the Fitness Industry and its members are Bouncing Back, it’s important to find creative ways to get your Club back on its feet. One way to start working towards your Club’s goals is to utilize your […]
As Fitness Industry Leaders, you don’t have to be a data analyst in order to reap the benefits of data. According to Blair McHaney, CEO of MXMetrics, in a recent interview with Club Solutions, data doesn’t have to be scary. In fact, you should be using your data every day in order to make decisions […]
Here’s the latest update on HR-890 (The Gyms Act): In the Industry, leaders have a goal of recruiting 200 co-sponsors. This began in mid-February and received the support of 14 co-sponsors almost immediately. Today, The Gyms Act has acquired 95 cosponsors, but during my talk with Rachel, there were 76 cosponsors signed (60 Democrat; 16 […]
