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Your Customer Voice is Powerful!

(VIDEO TRANSCRIPTION): Hey, Blair here with MXM. As of last night, we have over 90,000 pieces of feedback in our Shutdown Survey system. I wish I never used the “survey” because people think of it as the questions that you ask and it’s so much more than that. It’s knowing what should be asked based […]

No Hugs, No Handshakes, No Smiles

(VIDEO TRANSCRIPTION): Hey there. Blair here with MXM and this morning, I finished my workout and decided to retrace some steps. I’m at our Wenatchee location and just thinking about, uh, in regular operations what the member feels like walking in these doors that are right over here behind the camera and reading a lot […]

Reset of the Fitness Industry

(VIDEO TRANSCRIPTION): Hi there. Blair McHaney here, CEO of MXM, trying to make sure that a lot of you around the country are getting more Myzone effort points than I am. Last night was announced that the efforts that were put in place 15 days ago, will stay through at least April 30th. Here is […]

FREE Survey For The Industry

(VIDEO TRANSCRIPTION): Hi, Blair here with MXM and uh, we’ll be launching our free to the industry Shutdown Survey here next week. We’ve been running that for the last two days in our own clubs and already, after actually literately the first night, the actions that came out of that are pretty amazing just from, […]

Let's Support IHRSA!!

(VIDEO TRANSCRIPTION): Hi everybody, Blair here, CEO of MXM and just finished up today’s workout in the basement gym and I gotta show you what's been hanging in our basement gym for a few decades here now. IHRSA’s campaign with Arnold. It has me thinking about IHRSA next year in Vegas and how to make […]

Your NPS is vital to the growth of your health club.

Why Is Net Promoter Score Important to Your Business?

In today’s world, a business must sell constantly in order to retain customers and obtain new ones. Afterall, keeping customers happy is the key to customer success management – and ALL companies seek growth. The Net Promoter Score is a simple one to two minute survey metric that can stimulant substantial growth for a business, […]

Shutdown Survey

(VIDEO TRANSCRIPTION): Hi there. Blair here, CEO of MXM and today, I just finished my 1,188 consecutive day of exercise, all alone in our Wenatchee location early in the morning. We’re gonna be talking to you about the Shutdown Survey that we are providing to the industry. We launched it with our clubs this week […]

Journey Mapping Post COVID-19

(VIDEO TRANSCRIPTION): Hi, Blair here, CEO of MXM and I am actually at one of our two locations IN Wenatchee, Worx of Wenatchee Valley. In the last video, I talked about themes we were seeing and thousands of pieces of feedback around COVID-19 and this shutdown. I also mentioned about optimizing. There is an exercise […]

Top Member Feedback Themes

(VIDEO TRANSCRIPTION): Hi, Blair here with MXM and one of the things that we’re seeing in the tens of thousands of pieces of feedback that we’re looking at since this COVID-19 issue started, is four main themes. First is, how much the member believes that you are following expert practices for cleaning and sanitizing. How […]

MXM Idea Lab

(VIDEO TRANSCRIPTION): Hi there! Blair here, CEO of MXM, I’m in our Wenatchee location all by myself this morning. Monday the 23rdand this would be the day that we would be coming back from IHRSA, we are definitely looking forward to IHRSA next year. We should be telling you about all of our great new […]

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