MXM Blog

Featuring best practices and tips for improving member experience.

All

Videos

Member Experience

Customer Voice

Fitness Industry Best Practices

Health Club Management

Fresh Air, Outdoor Training & Space!

August 27, 2020

(VIDEO TRANSCRIPTION): Hi, Blair here with MXM. I'm talking about areas to innovate based on what we are seeing that customers love. I have five and this is the third one I'll go over. These are five areas where our industry really innovated while we were shut down. Now members are coming back in, our […]

Year Round Outdoor Training!

August 26, 2020

(VIDEO TRANSCRIPTION): Hi, Blair here with MXM. So we are starting to talk about this topic of love that we are seeing in members as they return to the clubs that reopen. Again that's the biggest topic in text analytics. So we've been drilling into those topics so we can find out what they love […]

Our Air Is The Best!

August 26, 2020

(VIDEO TRANSCRIPTION): Hi! Blair here with MXM. I have been spending a lot of time in our Reopen Feedback System, we have well over 100,000 pieces of feedback and we have marvelous text analytics and AI that brings these topics to the surface and visualizes the topic so you can drill in and break it […]

Communicate that gyms are safe!

August 20, 2020

(VIDEO TRANSCRIPTION): Hi! Blair here with MXM and I'd just like to follow up on our data for Visits to Virus Ratio, which you'll see a big PR push on that soon. Whether you are open or not, we need to start using this data to rebrand our industry. Some of the same work out […]

Not Just A Spin. It's Reality.

August 15, 2020

(VIDEO TRANSCRIPTION): HI. Blair here with MXM and we've been talking a lot about the Visits to Virus ratio and the incredibly rare occurrence of COVID-19 coming through clubs or being tracked back to someone who has visited the club in the past two weeks. This certainly demonstrates that the guidance clubs are following and […]

687 Baby Blankets

August 13, 2020

(VIDEO TRANSCRIPTION): HI, Blair here with MXM. Quick story about an employee, a former employee as she is now retired. Her name is Bette and she ran our Kids Clubs for 20+ years or so. During this pandemic, she's in her home, we are in phase 1.5 so Bette is staying home and unable to […]

The Final Numbers...V2V Ratio

August 11, 2020

(VIDEO TRANSCRIPTION): HI! Blair here with MXM. I'm here, post workout this morning and I have a correction to make on our Visits to Virus Ratio! One of the larger files I had, I was looking at unique visits, instead of checkins. So, the viruses don't change but the numbers do. So here is the […]

Less Than 5 Occurrences Per 100,000 Visits!

(VIDEO TRANSCRIPTION): HI, Blair here, CEO of MXM. Happy Friday! Big numbers to report. 1,422 consecutive days that I've actually worked out without missing a day. That's not the big number though. The big number has to do with our Visits to Virus ratio. We are closing that out today at noon, Pacific Time, in […]

MXM Review Generator

(VIDEO TRANSCRIPTION): HI, Blair here with MXM. Yesterday, I started talking about ROI and how to think about your customers that are on freeze and to be coming up with a thaw out strategy. How will you thaw those out...? One of the things I talked about in a Feedback System, is to be using […]

3 ROI Tools to Start the Thaw

(VIDEO TRANSCRIPTION): Hi, Blair here with MXM. A couple things today. The Visits to Virus ratio data is being used effectively in a lot of states. More so in some than others, just depends on who you are talking to. We are going to close that out this Friday so that we have one number […]

Previous 1 2 3 4 5 6 7 8 9 10 … 17 Next

Your members love to be heard.
MXM provides the tools to listen.

(509) 888-5636 info@mxmetrics.com

HOME

Home Upcoming Events Education Customer Support Blog

PRODUCT

Platform Request a Demo

MORE

eNPS NPS Model Contact

Copyright 2024 - MXMetrics