Featuring best practices and
tips for improving member experience.
“Too often, feeling intimidated becomes
our excuse not to be awesome.”
We Say 'Yes'! Read Post...
The product of the health club business is the member experience. Just as the product of a restaurant is not only the food but the overall experience.Say this in a group of gym owner/operators and most will agree. Asked if they deliver an excellent, average, or poor member experience and I bet at least 80% […]
Top 3 Practices of Customer Experience Leaders Read Post...
Okay, are you ready for this? These are lessons that I learned during my 20+ years managing health clubs. Simple to identify but harder to implement. Three practices used by top Customer Experience Management practitioners that can help you begin to manage the experience at your business vs. just putting out fires as fast as they […]